Help Desk Services

Solve computer or IT problems quickly and easily with one of our help desk experts. We utilize cutting edge online support technology that allows us to identify and resolve your computer issues regardless of your location in the United States or Canada. We provide all-inclusive technical support for PC and Apple computers as well as connected devices such as printers, scanners, routers, cameras, MP3 players, and smart phones. We also can provide software training and support to individuals or groups for many popular software applications such as the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), iTunes, QuickBooks, Adobe Photoshop, Adobe Illustrator, and many more.

Remote Support Services

General Computer How-To Questions

Ask us anything! Get answers to your computer and Internet related questions. We can assist with almost any technology related isse. In the market for a new computer? Looking for the best way to upgrade your current computer? Need help setting up a new device? Need to setup a personal Facebook, YouTube or Twitter account? Our technicians can help.

Virus, Spyware, and Malware Removal

Getting strange popups or unexplained slowness? Hundred's of viruses are released everyday and getting infected is extrememly common, even with the best virus protection. Virus removals can liberate your computer enough to get to your data and get you up and running again.

Data Backup

No one should ever permantely lose their data. Protecting your pictures, music and documents is extremely easy and effortless. Ask a technician for more info on keeping redundant copies of your data.

Driver Issues

If you have a hardware or software driver problem. Maybe you installed an update that caused your driver to stop working or installed some new hardware and not yet installed the necessary driver for that hardware. It's also possible that the may be incompatible. Our technitians can easily remedy any driver related issues, often remotely without needing to take your computer into a repair shop.

New Device Setup

We can help you setup iPhones, iPads, Cameras, Camcorders, Home Theatre Systems and more. Some of these devices can be used in ways that you may not have considered.

Wireless Network Setup

We can help you set up a wireless router (WLAN) and wireless network in your home. Any brand router and any brand computer can be easily setup by an on-site technician.

New Software Installation

Need help installing software? Need to install the same program on several computers? We can streamline the process. Also ask about our one-on-one training for new software applications such as Photoshop or Microsoft Office.

And Much More...

Without leaving your home or office.

On-Site Support Services*

All Remote Support Services

Many problems can be solved quickly using our remote support application, which, with your premission, allows a Help Desk technician to securely view and control your computer without needing to physically take your computer to a repair shop. Many problems can be resolved in an half hour or less.

Hardware Support

Having a computer hardware issue? Our on-site technicians can diagnose any hardware problems you are are experiencing.

One-On-One Help

If you have specific questions about a program or website, just ask! At the Help Desk, you get one technician assigned to your support request so you won't be tossed around between several technicians. Every Help Desk technician is highly trained to solve your technology problems.

Disaster Data Recovery

Hard drive failing? Computer not booting up? A Help Desk technician can help recover your important data from a damaged computer or hard drive.

Emergency Repair Services

Do you depend heavily on your computer or device? Need emergancy services? Ask for emergancy services and we will bump your project to the front of the line. With many issues, expect less than a 24 hour turnaround.

Printer Problems

Trouble setting up your printer? Our Help Desk technicians will setup and configure your local or network printers. We can even help with wireless printing.

And Much More...

Without leaving your home or office.

Get Help Now

Let us know how we can help you today.

Exclusively From The US

GigaShock's help desk experts are exclusively located in the United States and speak fluent English.

Unlimited No-Contract Support

While we do offer annual support plans at discounted rates, there is no limit to the amount of support you can receive. Subject to our standard support rates, you can utilize our remote support without restriction on session duration to get one-on-one assistance solving problems or receiving software training.

On-Site Support Availability

*Available in select locations.

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Help Desk
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Online Backup
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Contact GigaShock
  • Email: info@gigashock.com
  • Phone: (406) 272-5710
  • Mail: GigaShock LLC
    1148A Saint Francis Street
    Redwood City, CA 94061